This feature is not currently available for data on customer-managed StorageZones.

This feature does not support company credentials.

ShareFile does not support the Rename function when moving files.

Changes made in this manner will not be reflected in the ShareFile web app.

Move and Copy functions are not supported.

If you cannot close connections, you may do so by closing your FTP client. Attempting any more connections will result in an error.

A user can have 8 simultaneous connections.

You can find your FTP server name within your ShareFile account under Personal Settings > Advanced Connections.

Finding the IP of my server - You can find the IP of your account's assigned FTP server using the 'ping ' command in the Windows Command Line menu.

For information on whitelisting ShareFile IPs, click here.

To enhance security, the connection randomly switches port numbers within this large range.

When an FTP client connects to ShareFile, they will be using an outbound port in the range of 32768-57344.

You can connect to ShareFile using an implicit SSL/TLS connection (port 990).

ShareFile's FTP feature supports TLS 1.2 connections.įor more information regarding ShareFile features and plan requirements, please consult the ShareFile Pricing page.

ShareFile does not automatically integrate with other FTP sites and servers directly. ShareFile acts as an FTP server and not as an FTP client. By connecting to ShareFile via your FTP client, you can download or upload data to your account. ShareFile is compatible with most well-known FTP clients for Windows and Mac. Citrix Content Collaboration, the advanced integration layer formerly attributed to ShareFile

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