Set the printer upright with the left side down.If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support. Turn off the printer, and unplug the power cord of the printer from the power supply.

If the paper jam error continues, remove the jammed paper following the procedure below. Jammed Paper Is Not Removed out When Automatic Duplex Printingīefore removing the jammed paper, see to remove it from Transport Unit.

Or if you still need help, visit our Canon Community by clicking the button below to get answers: 12.13.3 (OS X 10.2/10.3/10.4) This file is a TWAIN-compliant scanner driver for Canon color image scanner. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. This product is a driver for Canon IJ multifunction printers. This does not prevent you from printing, but unfortunately, your printer will not be able to estimate how much ink remains in your recycled inkjet cartridges.If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, your printer will require servicing. Subsequently, one can still use a refilled cartridge in the printer, but the ink level will always appear on the screen as empty. The cartridges are manufactured by Canon so as to disable the ink level detection feature when the cartridge is remanufactured. Finish or cancel any print jobs before proceeding. Note that this method does not reset the ink level indicator that appears on the screen. Instructions to perform a Bottom Plate Cleaning: Ensure that the printer is powered on (1) and open the paper output tray (2). Once the Canon inkjet reset cycle is complete, the printer will no longer display the error message and you can resume printing. When you hear the mechanism of your printer starting to work, release the button and wait. Then press and hold the STOP / RESET button for ten (10) seconds (it can also be called “Reset” in some cases, the button is represented by an upside down triangle inside a circle). First, make sure that both the black and color cartridges are properly installed in your machine and the front panel is closed.

Canon mp490 printer paper jam